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Job Description

What we want to achieve, together

At Adevinta Spain, we work hard so that millions of people can find what they are looking for through our six marketplaces, building new connections that help us make a positive impact on the planet.

We are Fotocasa, habitaclia, InfoJobs, coches.net, motos.net and Milanuncios. Every day, 1 in 2 people search for a new opportunity in one of our marketplaces in Spain. And they find it.

And to do so, at Adevinta Spain we create an environment where you are your best version of yourself every day, where you can give your all, and where your uniqueness adds to our diversity. Diversity in every sense of the word, in our people, in our products and our community. Because equality is at the heart of everything we do. Better as equals.

Adevinta is so much more than just a workplace. We have obtained the Great Place to Work certificate and 91% of our employees say that Adevinta Spain is an excellent place to work. An international accreditation that shows that we are one of the best companies to work for!

Qualifications

Do you want to accelerate sales teams and customers from Coches.net, Milanuncios, Infojobs , Fotocasa and Habitaclia? If this sounds tempting, then being a Business Analyst for Adevinta Spain CRM team is the right place to be.

In Adevinta Spain, Barcelona, we are looking for a CRM Support Consultant  to join the CRM team!

Main role is to accelerate and optimize the use of technology in Adevinta internal business processes for Order to Cash, Marketing and Customer service areas.

  • Responding to customer queries in a timely and accurate way

  • Identifying customer needs and helping to use specific features

  • Assist in training Sales Representatives

Responsibilities

  • Determine action and response urgency required for customer requests and escalate as required

  • Analyze, report and escalate product malfunctions

  • Share feature requests and effective workarounds with team member

  • Analyze current business processes and propose improvements

  • Creating Issues, Stories in Jira 

  • Assist in the testing process through the development of test cases and data.

  • Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships in Dynamics 365.

  • Build and maintain customer/organizational satisfaction.

  • Recognize and anticipate customer/organizational needs.

  • Increase the utilization of the Dynamics 365 through user engagement by supporting business users for day-to-day smooth operations.

Company Description

MUST

  • Experience in Microsoft CRM platform

  • Proven experience with Scrum/Agile methodologies and Lean

  • Ability to manage multiple tasks.

  • Proactivity and Relational intelligence.

  • Excellent problem solving aptitude combined with brilliant communication skills.

  • Understand and be able to communicate with all types of internal and external stakeholders

  • Excellent team player able to work with virtual and global cross functional teams.

  • Fluent in English

 

WISH

  • BA/BS degree in Computer Science, Mathematics, other Science field or equivalent practical experience.

  • Outstanding product instincts and creativity combined with a passion for digital media products

Additional Information

Still there? We have more to tell you

At Adevinta Spain, we believe in the power of a fair and equitable benefits policy. And we do everything we can to make it so. Therefore, we pay special attention to all aspects that are key in your day-to-day life:

  • We make a flexible schedule available and one day of remote work per week. Currently, we are all working remotely, however, you do have the chance to go to the office where all the hygienic and security measures are in place.

  • Ever since COVID-19 hit, we've all been working remotely following the health recommendations, but the offices are open and you can go in whenever you'd like with all the necessary health measures in place. Now, we are shaping our new post-COVID-19 working model. It will be based on a hybrid formula that will have a significant remote work component.

  • Every year we engage into benchmarking against the external market in order to create competitive compensation packages. Moreover, we do have plans that allow you to "flex your gross salary" in order to purchase benefits such as meal vouchers, commuters card, training and child care.

  • All Adevintans have in common the passion for innovation and technology. You can choose whether to have a Macbook or Dell XPS laptop and you can opt for an Iphone or a Samsung.

  • We subsidize your parking up to a maximum of 90€/ month.

  • Your well-being is our priority. We cover fully for your medical insurance and we allow family members to be added to the policy for a discounted price.

  • We have a doctor in our facilities and we do offer extra wellness initiatives such as Yoga at the office in Madrid and physiotherapy in Barcelona.

  • Do you like going to the gym? We sponsor 70% of the monthly fee of your chosen centre/ studio and we have agreements with both Andjoy and McFit for discounted membership prices. 

  • We enjoy 23 days of paid-time-off a year.

  • In Barcelona offices we offer free breakfast and beverages🥐 You can choose the daily menu freshly prepared in our canteen.

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