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Job Description

Shpock is the platform bringing a little joy to the world of selling and buying, making it easy and safe to turn (nearly) anything into cash. With Shpock’s Secure Delivery feature millions of sellers nationwide can receive payments for items and organise shipping easily, all for free. Shpock has been downloaded more than 50 million times across Europe and is the winner of Apple’s ‘Best of App’ award in the category ‘Sustainability’ and part of Google’s “Android Excellence Apps”. All of this makes Shpock one of Europe’s most dominant shopping apps.


Company offices are based in Vienna and London, but we are switching to a remote-first approach to working. We have been operating remotely since the pandemic started, but we do offer office space as well. Periodic visits to the office in Vienna for team events, meetups or conferences would be needed. 

Deine Aufgaben

  • Konzeption und Implementation unserer CRM Maßnahmen für mehrere Länder und Kanäle zur Steigerung des Customer Lifetime Values

  • Planen und Ausführen von Creatives und der User-Kommunikation, wie z.B. Newsletter oder Push Notifications

  • Messen, Analysieren und Optimieren aller CRM Kampagnen (z.B. durch A/B Test, Reporting)

  • Monitoring aller relevanten KPIs und Erstellen von Reports für Stakeholder

  • Identifizierung neuer Möglichkeiten um User-Segmente und Kommunikationswege weiterzuentwickeln

  • Copywriting mit präziser Ausdrucksweise und einwandfreier Grammatik

  • Selbstständiges Umsetzen von Vorgaben und das Integrieren von Feedback in die User-Kommunikation

  • Enge Zusammenarbeit mit anderen Teams (Marketplace Operations, Data, Product)

Company Description

Deine Qualifikationen

  • Deutsch auf muttersprachlichem Niveau und exzellente Englisch Kenntnisse

  • Universitätsabschluss in Wirtschaft oder einer vergleichbaren Ausbildung mit einem Fokus auf Marketing oder CRM

  • Mindestens 2 Jahre Erfahrung im Marketing, idealerweise im CRM

  • Nachweisliche Erfahrung als Copywriter oder einer ähnlichen Rolle

  • Ausgezeichnete Kompetenzen im Verfassen, Editieren und Korrekturlesen von Texten sowohl in deutscher als auch englischer Sprache

  • Idealerweise Erfahrung mit CRM Tools

  • Performance-orientiertes Mindset, analytisches Denken und Kreativität


What we offer:

  • Work on a product that impacts millions of users, with the mission to enable everyone to live life to their fullest! Be proud not only to generate excellent user experiences and create great user value but to support our global environment.
  • Join at a vital time in our journey to provide a genuine impact on how we evolve. 
  • Work together with a management that supports change to improve us as a company!  
  • A transparent culture - we care for each other and always promote radical candor to improve our relationships to help create an environment for success.
  • An international working atmosphere in which we get stuff done and a learning environment with the opportunities to get the right development opportunities catered to your needs.
  • Family-friendly & work-life balance are no buzz words for us: We offer flexible working hours, remote options, family events and 10 additional vacation days for new parents (when not going on paternity leave).
  • Benefits like weekly team breakfasts, yoga, regular team events & more

Additional Information

We offer an attractive salary for this position based on your qualifications and experience. Austrian law requires us to post a minimum salary for this position, which is € 35.000,- gross per year (for a full-time job). We are willing to pay more based on the experience. We will treat your application in strict confidence!

Shpock is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.