Customer Success Manager (d/f/m)

We are seeking a professional individual to join our team as a Customer Success Manager (d/f/m).

As part of a cross-functional team focusing on scaling up our 1st party sales proposition, you will work collaboratively across sales, business & product development, analytics and customer support as well as other internal and external partners. In this role you will be a member of a dynamic, impactful team that succeeds, fails and learns together to define the future of eBay Kleinanzeigen’s Retail Media Advertising proposition.

The role:

• Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, growing adoption, ensuring retention, and high levels of customer happiness
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
• Maintain and develop customer success strategies and standard methodologies, as well as customer support content
• Communicate effectively with both internal and external partners to understand customer needs, improve retention and growth, and communicate findings
• Prepare necessary documentation or visuals for client to demonstrate performance; analyze trends in C-Sat/NPS scores to identify areas of improvement
• Work with the sales and marketing team to develop case studies

• Demonstrated ability in communications, marketing, sales, account management, or customer success
• Strong verbal and written communication, planning, and project management skills
• Fluency in German and English
• Very good analytical skills and a structured approach and way of working
• Comfortable working in a dynamic, agile technology environment
• Phenomenal teammate, self-starter, and multitasker who can quickly adjust priorities

• Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
• Benefits including stock purchase plan and annual bonus plans
• Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
• Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team. (Please clarify this for your team during your first interviews!). 
• ‘Work from anywhere’ weeks - up to four weeks working from anywhere, including from another country, as long as you have an internet connection!
• Career development, including individual training budget and language classes
• 28 days of holidays 

Adevinta is an equal opportunity employer and we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. 

Covid-19: We’re reviewing the situation on a regular basis to ensure that we follow all local government guidelines and put the health of our people first. All interviews are currently taking place virtually.

eBay Kleinanzeigen is the most-visited general classifieds site in Germany and growing at speed. Currently, we have more than 45 million live ads and 35 million unique visitors per month – with the majority on mobile devices. eBay Kleinanzeigen helps people find whatever they’re looking for and every connection made or item found makes a difference by creating a world where people share more and waste less.

Customer centricity and passion for our products is what helps us to develop our platform. Our agile environment, weekly usability tests, prototyping and multi-functional teams make our product better every single day. If you’re passionate about joining a purpose driven community that is dedicated to building an ambitious and diverse work environment, join eBay Kleinanzeigen.

eBay Kleinanzeigen is part of Adevinta: a global online classifieds specialist and sustainability leader with 40+ products in 15 countries.